I was reading Ben Thompson’s post on Stratechery the other day about content and community, and I couldn’t help but think of Normal Sport.
Here’s what Thompson wrote about the future of publishing in the context of artificial intelligence.
So, are existing publishers doomed?
Well by-and-large yes, but that’s because they have been doomed for a long time. People using AI instead of Google — or Google using AI to provide answers above links — make the long-term outlook for advertising-based publishers worse, but that’s an acceleration of a demise that has been in motion for a long time.
Ben Thompson
This is unquestionably true.
To that end, the answer for publishers in the age of AI is no different than it was in the age of Aggregators: build a direct connection with readers. This, by extension, means business models that maximize revenue per user, which is to say subscriptions (the business model that undergirds this site, and an increasing number of others).
What I think is intriguing, however, is the possibility to go back to the future. Once upon a time publishing made countries; the new opportunity for publishing is to make communities. This is something that AI, particularly as it manifests today, is fundamentally unsuited to: all of that content generated by LLMs is individualized; what you ask, and what the AI answers, is distinct from what I ask, and what answers I receive. This is great for getting things done, but it’s useless for creating common ground.
Ben Thompson
What he is saying is that AI is overindexing on individuality, which of course is the entire point and is not a surprising thing as it relates to the United States.
He continues.
Stratechery, on the other hand, along with a host of other successful publications, has the potential to be a totem pole around which communities can form.
…
The digital environment, thanks in part to the economics of targeted advertising, the drive for engagement, and most recently, the mechanisms of token prediction, is customized to the individual; as LLMs consume everything, including advertising-based media — which, by definition, is meant to be mass market — the hunger for something shared is going to increase.
We already have a great example of this sort of shared experience in sports. Sports, for most people, is itself a form of content: I don’t play football or baseball or basketball or drive an F1 car, but I relish the fact that people around me watch the same games and races that I do, and that that shared experience gives me a reason to congregate and commune with others, and is an ongoing topic of discussion.
Indeed, this desire for a communal topic of interest is probably a factor in the inescapable reach of politics, particularly what happens in Washington D.C.: of course policies matter, but there is an aspect of politics’ prominence that I suspect is downstream of politics as entertainment, and a sorting mechanism for community.
In short, there is a need for community, and I think content, whether it be an essay, a podcast, or a video, can be artifacts around which communities can form and sustain themselves, ultimately to the economic benefit of the content creator. There is, admittedly, a lot to figure out in terms of that last piece, but when you remember that content made countries, the potential upside is likely quite large indeed.
Ben Thompson
This entire thing rattled me (in a good way) and was a buoy to my online life that all of this does actually matter. It’s something we talk about a lot behind the scenes here at Normal Sport: How do we get steeper on the community piece of our business?
The obvious answers are of course events! Merch! Let’s all gather! And while I think that could be a bit of the future of Normal Sport, I have been thinking more of our business as a product company recently. A product company that produces artifacts around which people (you and your friends or your kids) gather.
This sounds absurd, so here’s a concrete example. You all have seen variations of table questions or conversation starters like this.
Most of them are fine and good if not a little bit removed from intimate conversation. I’m a big fan of them regardless. Why couldn’t Normal Sport make a set revolving around golf? Get moms and sons and dads and daughters talking. Get couples who love the game as much as we do worked up about whether they would rather have Scottie’s 2024 or 2025. Ridiculous stuff like that but also meaningful questions like “When does golf feel the most spiritual to you?”
Anyway, these are just thoughts I have about our company and what it means to run a community business. Historically it has meant everyone who reads all gathering together. That can be difficult given the stage of life many of you are in (kids, responsibilities). So what if it means empowering you to gather with the people around you in ways that engender better community than what was there before?
That’s a wonderful outcome to me and one I think about often.